Customer Support

We believe that service is paramount, and strive to provide the highest level of service that we can. Our target is to respond to all customer contacts within 8 working hours.

In many cases it is useful to allow a technician to have remote control of your PC. Following the evaluation of a number of remote control products, we have selected TeamViewer to provide this service to you. Visit our Remote Support Downloads page, click the Remote Support icon and when asked, download and run the software.

There is often no substitute for speaking to an experienced IT professional. We provide our customers with a direct support number when they sign up with us.
If you have any queries out of office hours, please leave a message, or send your query, email address and telephone number to or alternatively, use our contact form

Should you have a complaint, you can call us directly using the support number, or alternatively send an email to or use our contact form.

Email & FTP Settings

Please see our settings page.


Our WebMail facility allows you to read and send emails directly from your browser.


Manage your email addresses etc. using our WebAdmin facility.